Refund policy

Returns & Refunds Policy

Last Updated: 02/11/2025

At SaporEat, we take pride in offering carefully selected Italian food products. Due to the nature of our goods, not all items are eligible for return. Please read our policy below before making a purchase.

Non-Returnable Items

We are unable to accept returns or offer refunds on:

  • Perishable food items (e.g. cheese, cured meats, pantry items)
  • Opened or used products
  • Items not in their original condition

Damaged or Incorrect Orders

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at customerservice@saporeat.co.uk with:

  • Your order number
  • A clear description of the issue
  • Photos of the damaged item(s)

We will arrange a replacement or issue a refund depending on the situation.

Returns for Non-Perishable Items

In the rare case you receive a non-perishable item that is eligible for return:

  • You must notify us within 14 days of delivery.
  • Items must be unopened and in their original packaging.
  • Return shipping is the responsibility of the customer unless the item is faulty or incorrect.

Please email us at customerservice@saporeat.co.uk before sending anything back.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Terms & Conditions

Effective Date: 02/11/2025

Welcome to SaporEat. These Terms & Conditions outline the rules and regulations for using our website saporeat.co.uk and purchasing from us.

By accessing this site and/or placing an order, you agree to be bound by these Terms.

1. Products & Availability

All products are subject to availability. While we aim to keep our stock information up to date, some items may become unavailable after you place an order. In such cases, we’ll notify you and offer a refund or substitute.

2. Pricing

All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without notice.

3. Orders

You agree that all information provided when placing an order is accurate and complete. We reserve the right to refuse or cancel orders at our sole discretion.

4. Shipping & Delivery

Please refer to our Shipping Policy for full details. We are not liable for delays caused by external couriers or incorrect address details provided by you.

5. Cancellations

You may cancel your order before it has been dispatched by contacting us immediately at customerservice@saporeat.co.uk Once dispatched, the order cannot be cancelled.

6. Intellectual Property

All content on this site — including images, logos, text, and graphics — is the property of SaporEat or its content suppliers and is protected by UK copyright laws. You may not use any content without written permission.

7. Limitation of Liability

SaporEat shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

9. Contact Us

If you have any questions about these Terms or need assistance, please contact:

customerservice@saporeat.co.uk